FieldOps Pro Support

There are two ways to access FieldOps Pro depending on your role:

• Mobile app (field workers & supervisors) — Download the FieldOps Pro app from the App Store or Google Play. Open the app and enter the email address your administrator used to invite you, then follow the link sent to that email to set your password and sign in.
• Web dashboard (admins & managers) — Go to app.fieldopspro.org/login and sign in with your email and password. If this is your first time, use the invitation link emailed to you by your administrator.

If you never received an invitation email, contact your company administrator — they manage all account invitations from within the FieldOps dashboard.

Adding workers to your account takes less than a minute. Here's how:

• Log in to your FieldOps account and navigate to Workforce in the main menu
• Click Invite Employee in the top-right corner
• Enter the worker's name, email address, and role (e.g., Crew Member, Supervisor, Project Manager)
• Click Send Invite — the employee will receive an email with a link to set up their account

Invited employees only need to download the FieldOps mobile app and accept the invite. They will be automatically linked to your organization with the role you assigned.

Clock-in failures are almost always caused by one of the following reasons:

• Outside the GPS radius — By default, employees must be within 300 meters of the job site's saved location to clock in. If you are outside this radius, the clock-in will be blocked.
• Location permission denied — FieldOps requires location access to verify your position. Go to your phone's Settings → Apps → FieldOps → Location, and set it to While Using the App.
• Weak GPS signal — Indoors or in areas with poor satellite coverage, your device may not be able to get an accurate position. Step outside and try again.
• Job site location not set — An administrator must pin the job site location before employees can clock in. Check with your site manager.

FieldOps Pro offers a 14-day free trial with full access to the platform — no credit card required to start.

During your trial you get:

• Full access to every feature in the platform
• Up to 25 employee accounts
• Unlimited projects and tasks
• GPS clock in/out, scheduling, dashboards, and reports
• Mobile app access (iOS and Android)
• Standard email support

When your trial ends, you'll be prompted to choose a plan. Your data is preserved and carries over automatically — nothing is lost. If you don't upgrade, your account will be locked (not deleted) and you can reactivate at any time.

You can delete your account at any time. Account deletion is permanent and will remove all your organization's data from our systems within 30 days.

Option 1 — From the app:

• Go to Settings → Account → Delete Account
• Confirm by entering your account password
• Your account will be scheduled for deletion immediately

Option 2 — Via email:

• Email support@fieldopspro.com from the address on your account
• Use the subject line: Account Deletion Request
• We will confirm and process your request within 2 business days

FieldOps automatically generates a Weekly Summary PDF every Monday morning, covering the previous week's activity. Reports are delivered to account administrators by email and are also available to download from the dashboard.

Each weekly report includes:

• Total hours worked per employee and per project
• Clock-in/out log with GPS timestamps
• Task completion summary by project
• Equipment usage and availability
• Any safety incidents or flagged events
• Attendance overview and late/absent records

To configure report recipients or adjust the delivery schedule, go to Reports → Settings → Weekly Report. You can also generate a report on demand at any time by clicking Generate Report from the Reports section.

FieldOps Pro subscriptions are managed by your company's account administrator, not by individual employees. If you have a question about your plan, invoice, or billing cycle, please reach out to the person at your company who set up the FieldOps account.

Administrators can manage all subscription and billing details by logging in to the web dashboard at app.fieldopspro.org and navigating to Settings → Billing. From there they can:

• View and download invoices
• Update payment method
• Upgrade, downgrade, or cancel the subscription
• See the next renewal date and current plan details

You can cancel your subscription at any time with no cancellation fees. Here's how:

• Go to Settings → Billing → Manage Subscription
• Click Cancel Subscription
• Select your cancellation reason (optional) and confirm

After cancelling:

• Monthly plans (Flex Access) — your subscription ends at the close of the current billing period. You retain full access until then.
• Annual plans — your subscription ends at the close of the current annual term. Access continues for the remainder of the paid period.

Your data is retained for 90 days after cancellation, giving you time to export anything you need. After 90 days, data is permanently deleted.